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Message to our Customers

Message to our Customers

Swagelok strives to serve as a most-trusted advisor to every customer.

It’s a constant pursuit carried out through good economic times and bad. We will always do the right thing for the long term. A prime example is our recently completed enterprise-wide SAP® software implementation. This significant investment and business system transformation provides world-class interconnectivity and information sharing across Swagelok, factors that enable us to work smarter, faster and more collaboratively for customers.

Read Leaving a Legacy to learn more about this initiative—the biggest team effort in the company’s history.

Read the Story

Continuous improvement isn’t easy but it’s the Swagelok way of doing things.

It’s one of six core values that Swagelok associates live every day in service to customers. One driver of our continuous improvement is your feedback. We ask you how we’re doing through our Global Survey  and we study the results to look for improvement opportunities. We act on your feedback because it makes us a stronger partner for you—faster, more agile, and better connected to your pain points and priorities.

We invite you to visit this page for updates on a range of business performance topics.  As always, your local sales and service center stands ready to help you.